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Singapore-based insurance coverage firm Singlife has chosen software program vendor Qlik to speed up its digital transformation.
Via this partnership, Singlife hopes to reinforce its digital agility and analytics capabilities to offer value-driven digital monetary companies and higher customer support.
Underneath the alliance, Qlik’s cloud knowledge integration and visualisation options shall be leveraged to offer buyer insights equivalent to declare processes and repair inquiries.
In line with Singlife, these insights allow its workers to make knowledgeable choices, minimise battle and enhance the client expertise for greater than 1,000,000 clients in Singapore and South East Asia.
The insurer is shifting its enterprise analytics infrastructure to the cloud in 2024 as a part of its cloud-first technique.
Qlik Cloud presents Singlife synthetic intelligence-driven knowledge integration and analytics options, which will be scaled to assist claims decision and the supply of recent companies, the insurer stated.
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Singlife has additionally developed greater than 300 enterprise intelligence (BI) functions, together with inside and customer-facing apps, utilizing numerous inside knowledge sources.
These apps use Qlik Sense to handle analytics issues.
Singlife additionally leverages Qlik’s Singapore cloud area to retailer and distribute knowledge for analytics regionally and at scale, in addition to Qlik Software Automation to automate reporting duties.
Singlife group head of merchandise, propositions and transformation Richard Vargo stated: “Knowledge is essential for making knowledgeable choices, and Qlik helps Singlife make higher choices quicker to enhance our buyer care whereas driving prices down.
“Operating knowledge analytics utilizing Qlik and the cloud supplies us with new buyer insights quicker and the price effectivity we want, which is crucial for an agile enterprise like ours.”
Qlik Asia-Pacific and Japan senior vice-president Geoff Thomas stated: “The insurance coverage business in Singapore is quickly evolving to higher serve clients on digital channels, and Singlife is main the best way utilizing cloud applied sciences to ship progressive new companies.
“Singlife is setting an inspiring instance in Singapore’s insurance coverage and monetary companies business, demonstrating how cloud expertise can revolutionise customer support, scale back prices and gasoline innovation.”
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